PRIDE embodies the concern, compassion, and sensitivity with which we care for patients as individuals on a one-to-one basis. It depicts our way of dealing with patients, families, physicians, regulatory agencies, vendors, co-workers, and the public. It is often thought of as bedside behavior, but it belongs in business offices, cafeterias, elevators, company vehicles, and boardrooms.

PRIDE means...

• Meet & exceed customer expectations
• Customers come first; we are each others customers.
• Always present an attitude that is courteous, respectful, compassionate, and friendly.
• Make others feel valued.
• Greet people appropriately.
• Be good communicators.
• Keep our problems to ourselves.
• Use plain language.
• Respond quickly.
• Recognize what can be heard by others.
• Maintain patient dignity.
• Include the patient in discussions and conversations when possible and appropriate.
• Be a problem solver.
• Reduce noise.
• Arrogance is not O.K.
• Use the overhead paging system wisely.
• Take pride in our environment.
• Answer the phone professionally.
• We are responsible for our own behavior.
• Act professionally.
• Be part of the solution
• Do little things to help each other.