The mission of Bay Regional Medical Center is to improve the health status of the people we serve. We are also dedicated to providing our services in the most customer friendly, quality- conscious manner possible. We call our way of providing service Bay Pride.

What we expect of BRMC employees. Bay Pride - A commitment to excellence in customer service.

PRIDE  embodies the concern, compassion, and sensitivity with which we care for patients as individuals on a one-to-one basis. It depicts our way of dealing with patients, families, physicians, regulatory agencies, vendors, co-workers, and the public. It is often thought of as bedside behavior, but it belongs in business offices, cafeterias, elevators, company vehicles, and boardrooms.

PRIDE means...

1. Meet & exceed customer expectations
2. Customers come first; we are each others customers.
3. Always present an attitude that is courteous, respectful, compassionate, and friendly.
4. Make others feel valued.
5. Greet people appropriately.
6. Be good communicators.
7. Keep our problems to ourselves.
8. Use plain language.
9. Respond quickly.
10. Recognize what can be heard by others.
11. Maintain patient dignity.
12. Include the patient in discussions and conversations when possible and appropriate.
13. Be a problem solver.
14. Do the little things
15. Reduce noise.
16. Arrogance is not O.K.
17. Use the overhead paging system wisely.
18. Take pride in our environment.
19. Answer the phone professionally.
20. We are responsible for our own behavior. Act professionally.

Be Part Of The Solution

Do The Little Things
Even in the best of times, work is difficult to spread evenly among co-workers. Do little things to help each other. We must establish relationships that allow us to help, and take the initiative.

Be Accountable For Results
Take responsibility for contributing to the overall financial viability of the organization. Identify cost savings. Take personal responsibility for continuous quality improvement opportunities. Hold yourself accountable to following the PRIDE guidelines. Act professionally. Professionals have a helpful attitude, a willingness to share information, and a passion for satisfying the customer. Manners matter.

It is our hope that these expectations will allow for continued professional awareness and growth as we meet and exceed the needs of our patients and customers.